Managed IT Services in Orange County — Your Complete IT Department
Core IT is our foundation plan: $125 per user per month, published in full on our pricing page, with a 15-minute response standard during business hours and no minimum seat count. No per-ticket billing, no call-counting.
CRC Cloud is headquartered in Newport Beach, CA, with roots in Orange County IT going back to 1983.
Problems prevented. Questions answered. Our own team on every ticket.
That’s the whole job. Our managed IT keeps your systems optimized, secure, and proactively managed so most disruptions never happen. When something does need a human, you reach our own team, led by a named engineer who knows your environment — not a ticket black hole.
- Most issues fixed before you notice them
- Unlimited support — no per-ticket billing, no call-counting
- Direct access to engineers who know your environment
Watch how Core IT works
What a complete IT department looks like when it’s delivered as a service — monitoring, helpdesk, patching, security, and the people behind all of it.
Prefer reading? Everything in the video is detailed below — and more explainers live on our YouTube channel.
What Core IT includes
Five pillars hold the plan up: proactive 24/7 monitoring, a help desk that answers emergencies at any hour, infrastructure management, patch and update management, and disk encryption on every machine. Here’s what that means day to day:
| Area | What we handle |
|---|---|
| Helpdesk & on-site support | Unlimited support for your team — remote-first, with on-site included within 175 driving miles of Newport Beach and billed beyond it at $145 an hour including travel time, plus travel expenses at cost, quoted in advance |
| Proactive monitoring | 24/7 watch on servers, endpoints, and network health; most issues fixed before you notice them |
| Patch & update management | Operating systems and applications kept current, on a schedule that doesn’t interrupt your workday |
| Email & identity | Business email management, multi-factor authentication, and an email security gateway that filters threats before the inbox — with SPF, DKIM and DMARC (email authentication) kept valid so nobody can send mail pretending to be you |
| Employee onboarding & offboarding | A new hire ready on day one, and a departing one cut off the same day across every system (setting up a new user after onboarding is a one-time $150; removing one is always free) |
| Endpoint protection | Endpoint detection & response (EDR) on every managed computer — beyond traditional antivirus |
| DNS & web filtering | Known phishing and malware sites are blocked before they load — by DNS filtering on your office network, and by the security software on every managed computer, in the office or away from it |
| Mobile threat defense | Threat protection on every managed phone and tablet |
| Network & firewall | Managed next-generation firewall and sensible security policies — with standard equipment managed at every location: one firewall, internet circuit, network switch, Wi‑Fi access point and UPS battery backup. Remote-user VPN for people working outside the office is a published add-on, and VPN licensing on your firewall stays yours |
| Backup & disaster recovery | Published add-ons rather than plan inclusions — server, endpoint and Microsoft 365 backup each carry their own rate, and we manage whatever you buy |
| Disk encryption | BitLocker and FileVault enforced by policy, recovery keys held centrally — a lost laptop is an inconvenience, not a breach notification |
| Vulnerability management | Ongoing vulnerability scanning across your environment |
| Incident-response planning | A written plan for the bad day, before the bad day |
| Vendor, asset & ISP management | We track hardware and software lifecycles and manage your internet-provider relationships end to end |
| vCIO strategy & business reviews | Technology strategy and a roadmap from a vCIO, with business reviews on your schedule — quarterly, semi-annual or annual, never fewer than once a year |
| A named lead engineer | One engineer owns your environment — so you don’t have to re-explain your network |
| Support portal | Open a ticket, track it and see your asset list without waiting on the phone |
| Compliance programs | Not part of Core IT — a compliance program starts on Secure IT, with the published compliance uplift |
Running Microsoft 365? How we manage, secure and license it. Something already broken? Emergency IT support, the honest version. Still running Windows 10? What the October 13, 2026 change means for your PCs. We support PCs, Macs, Linux, mobile devices, and custom-built systems.
How Core IT and Secure IT compare
There are two decisions, not three products: how much security you want, and where your systems run. This table is the first one — every capability in both plans, side by side. Secure IT contains Core IT entirely; nothing is taken away to make room for it.
| Capability | Core IT $125/user |
Secure IT $250/user |
|---|---|---|
| Included in both plans — Core IT is real security | ||
| Unlimited remote helpdesk, on-site support within 175 driving miles of Newport Beach when needed, 24/7 monitoring and patching | ✓ | ✓ |
| Endpoint detection & response (EDR) on every computer | ✓ | ✓ |
| Multi-factor authentication & identity management | ✓ | ✓ |
| Email security & anti-phishing, and email authentication (SPF, DKIM, DMARC) kept valid | ✓ | ✓ |
| DNS & web filtering — known malicious sites blocked before they load, in the office and away from it | ✓ | ✓ |
| Mobile threat defense on every managed phone and tablet | ✓ | ✓ |
| Disk encryption enforced, with recovery keys held centrally | ✓ | ✓ |
| Vulnerability scanning & tracking of fixes | ✓ | ✓ |
| Incident-response planning | ✓ | ✓ |
| vCIO strategy, business reviews and a named lead engineer | ✓ | ✓ |
| What the extra $125 adds — the Secure IT delta | ||
| 24/7 Security Operations Center (SOC) | — | ✓ |
| Managed detection & response (MDR) — analysts who act, not just alert | — | ✓ |
| SIEM log intelligence — with the retention period in your service order | — | ✓ |
| Annual vendor risk review — who touches your data, ranked and questioned | — | ✓ |
| Security awareness training & phishing simulation | — | ✓ |
| Dark-web monitoring for your credentials & domain | — | ✓ |
| Microsoft 365 backup — one-year retention | $7.50 add-on | ✓ |
| A policy on the use of AI tools — written with your leadership | — | ✓ |
| Internal risk & NIST CSF posture assessments | — | ✓ |
| Cyber-insurance questionnaire support | — | ✓ |
| Annual incident-response practice run — a tabletop exercise with your leadership | — | ✓ |
| Routine after-hours requests at no extra charge | — | ✓ |
That is one of the two decisions. The other is where your systems run — your own equipment at your offices, or hosted on infrastructure we own. Hosting sits on top of whichever plan you choose rather than replacing it, which is why it is priced as your plan plus a shared or a dedicated desktop. See Cloud Complete and the four published rates →
After hours, by plan. On Core IT, monitoring is automated after hours: our on-call engineer is paged for critical alerts, and emergencies you report are worked at once. On Secure IT, security analysts watch your alerts around the clock.
And on either plan, the service-failure exit: if we miss our response standard on more than 10% of your tickets, and on at least three of them, two quarters in a row, you can leave with no early-exit charge — even inside year one. It’s in the published terms →
Not sure which fits? That’s what the free assessment is for — we’ll tell you honestly, including when Core IT is enough. Still weighing the model itself? Compare managed IT against break-fix or in-house against outsourced, or read the straight answers on one page. See every published rate →
Who we work with — and who Core IT fits
Core IT suits teams of roughly 10 to 150 people who want IT handled — reliably, at a known cost. Where a framework is in play, that work starts on Secure IT — Core IT is not an option for a regulated environment, because the frameworks lean on the monitored layer Secure IT adds. We work with:
- Healthcare & dental practices — EHR uptime, HIPAA-aligned safeguards, and a signed BAA, on Secure IT rather than Core IT
- Manufacturers — uptime on the floor, secure files in the office
- Third-party administrators (TPAs) — served through our dedicated TPAIT® brand, on Secure IT
- Real estate & escrow — fast support for deadline-driven transactions, on Secure IT
- Accounting & payroll firms — client data protected, tax season survived, on Secure IT
- Law firms — confidentiality and reliability, non-negotiable, on Secure IT
- Nonprofits — enterprise-grade IT on a stewardship budget
- Government & public sector — NIST-aligned IT for agencies and the contractors that serve them, on Secure IT
Already have an IT person? We offer the flexibility to either complement your existing IT team or serve as your complete IT department.
Switching providers, without the drama
Our target is to finish onboarding within 20 business days (typically 2–4 weeks), overlapped with your outgoing provider so nothing drops:
- Assessment call (30 minutes). Free, with the owner — we benchmark your setup and costs against published rates.
- Mapping & documentation. Every system, account, and vendor documented — included in your $0 onboarding. Or get it before you sign as an optional paid IT discovery at published rates: paid up front and not refundable unless we haven’t delivered within 45 days after you give us access, credited in full against your first invoice if you sign within 60 days of receiving the report.
- Parallel run. Monitoring, security and any backup you buy come online alongside your current provider.
- Cutover & orientation. Your team meets us, learns how to reach us, and keeps working.
Moving to our private cloud? Prepared in weeks, cut over in a weekend
We prepare and parallel-run over 2–4 weeks, then cut over on a weekend: Friday we deploy. Saturday we migrate. Sunday we test. Your team connects Monday morning — the cutover is planned so it doesn’t cost your team a workday.
Urgent? There’s a fast track
When a situation can’t wait, our fast-track target is to stabilize the urgent problems within 24–72 hours — security and monitoring live first — and full onboarding follows on the normal schedule.
Plain terms
One-year initial term, then month-to-month with 60 days’ notice. Pricing is published and current, and the rates in your signed service order are the rates on your invoice, with any later increase capped at 5% a year.
FAQ
Is Core IT the same as Essential IT?
Yes — Core IT is the current name for the plan formerly offered as Essential IT. Same plan, clearer name.
How much do managed IT services cost in Orange County?
National 2026 guides put managed IT at roughly $100–$400 per user per month; published Orange County plans run about $75–$250 (rate cards checked September 2026). CRC Cloud’s Core IT plan is a published $125 per user/month covering each person and the computer they work on — helpdesk, monitoring, patching, endpoint protection and disk encryption included. Backup, servers and extra devices are separate published lines.
Is anything not included in the $125?
The plan covers unlimited support and everything in the table above, including each person’s workstation — plus managing one firewall, one network switch, one Wi-Fi access point, one battery backup (UPS) and one internet circuit at every location, at no extra charge. To be clear about what that means: the equipment stays yours, and so does any subscription running on it (firewall content filtering, IPS or VPN licensing, for example) — what the plan covers is monitoring, patching, configuration, vendor handling and support. Beyond that first set, shared infrastructure — servers and any additional network equipment — is billed per device at published rates, and one-time hardware or projects (like an office move or a server replacement) are quoted separately, in writing, before any work starts.
Can you work with our existing IT person instead of replacing them?
Yes. We can complement your existing IT team — handling security, backup, or after-hours coverage — or serve as your complete IT department. Many clients start co-managed.
Do you support Macs and mixed environments?
Yes. We support Macs, PCs, Linux, mobile devices, and custom builds under the same plan — extra computers, phones and tablets at their published per-device rates.
How painful is switching IT providers?
Less than staying with the wrong one. Our target is to finish onboarding within 20 business days (typically 2–4 weeks), and we overlap with your outgoing provider, so support continues through the handover. Your team mostly notices that things start getting fixed.
What if we want to leave CRC Cloud?
After the one-year initial term, the agreement is month-to-month with 60 days’ notice and no fee to leave; leaving during the initial term costs half of the remaining months’ fees, and there is never an offboarding fee. Your documentation, credentials, configurations, a copy of the data we host and the latest restore point of each backup are handed over at no charge, at any time you ask and when you leave.
