Unified Communications: Voice, Video & Messaging in One Secure Cloud Platform
Phone calls, video meetings, team chat, and file sharing shouldn’t live in four disconnected tools. Unified communications puts them in one place — one number, one app, one conversation history — so your team stays reachable whether they’re at the office, at home, or on the road.
CRC Cloud designs, deploys, and manages it alongside the rest of your IT. Managed voice is billed per seat at the published rate, with a one-time setup per seat; the carrier service, phone numbers and desk phones are billed by the carrier, in your name.
One conversation, wherever people are working
Unified communications integrates voice, video, and text into a single cohesive platform. A call started at a desk phone continues on a mobile. A chat thread turns into a video meeting in a click. Voicemail, messages, and shared files follow the person, not the device.
- One business number that rings you anywhere
- Voice, video conferencing, and team messaging in one app
- File sharing and collaboration built in — not bolted on
What the platform brings together
Six capabilities, one seamless experience — delivered from the cloud so there’s nothing aging in a phone closet.
All-in-one platform
Voice calling, video conferencing, team messaging, and file sharing integrated into a single interface — on desk phone, laptop, or mobile.
Enhanced collaboration
Real-time messaging, presence, and shared workspaces keep conversations and documents together, so decisions don’t get lost across a dozen email threads.
Scalable and secure
Add or remove users in software as you grow, with strong encryption and identity-based access under the same security policies as the rest of your IT.
Beyond traditional voice
Business VoIP and SIP trunking replace copper lines with internet-based calling — often clearer and cheaper, and flexible across every location and device.
Efficiency with cloud power
Updates apply continuously, with nothing for your staff to patch or upgrade. One system to learn means less training time and cost.
Managed end to end
Number porting, call flows, user changes, and support handled by CRC Cloud — the same team that runs your network, not a separate phone vendor.
Emergency calling: 911 calling is provided by the carrier and depends on power, the internet connection and a correct registered address. Tell us before a phone or user moves.
Key benefits of an integrated communication system
- Secure collaboration. Encrypted voice, video, and messaging, configured to support the controls your regulator expects (for regulated firms, on Secure IT) — not a consumer chat app repurposed for business.
- Cost-effective scalability. Cloud delivery means minimal upfront investment and the ability to adjust capacity to demand, month by month, instead of buying hardware for a headcount you hope to reach.
- Streamlined efficiency. One unified system reduces the training time, support burden, and vendor sprawl that come from stitching together separate phone, meeting, and chat tools.
Voice is only as good as the network beneath it
Most phone vendors sell you an app and wish you luck with the internet behind it. We manage the whole path — the connection carrying your calls, sized and prioritized for voice; the identity securing every login; and the engineers who answer when something needs a human. When the same team runs the network and the phones, “that’s the other guy’s problem” isn’t a sentence you’ll hear.
Unified communications, asked and answered
Common questions — and how UC runs under Core IT managed services, with Secure IT extending identity, monitoring, and response to your communications.
What is unified communications (UCaaS)?
Unified communications brings business phone calls, video meetings, team messaging, and file sharing into one cloud platform instead of separate systems. It’s delivered as a service (UCaaS), so there’s no on-site phone system to buy, patch, or replace — you reach colleagues and customers the same way from the office, from home, or on the road.
Is cloud VoIP reliable enough to replace our office phones?
Yes. Modern business VoIP runs on redundant, encrypted infrastructure with call quality that meets or beats a traditional line — provided the internet connection behind it is sound. Because we also handle your connectivity through our Business Internet service, we can size and prioritize the network so voice stays clear even under load.
Can staff keep working from anywhere?
That’s the point. One number, one app, one inbox for voicemail and messages — on a desk phone, laptop, or mobile. It’s designed so people can move between locations and devices without missing calls or losing a conversation thread.
What is SIP trunking, and do we need it?
SIP trunking delivers phone service over your internet connection instead of physical copper lines, so you can add or remove call capacity in software as your team grows or shrinks. It’s a good fit if you already have phone equipment you want to keep but want the flexibility and lower cost of internet-based calling.
How is the platform secured?
Voice, video, and messaging are encrypted in transit, access is tied to your identity and multi-factor authentication, and the service is administered under the same security policies as the rest of your managed environment. Because it’s cloud-based, security updates are applied continuously rather than left to age on an office server.
Do you manage the whole thing, or just set it up?
We design, deploy, and manage it alongside the rest of your IT — number porting, call flows, user changes, and support. Managed voice is billed per seat at the published rate on our rate card, and setting up the phone system is $150 per seat, once; the carrier service, phone numbers and desk phones are billed by the carrier, in your name. When something needs a human, you reach the same senior team that runs the rest of your systems, not a separate phone vendor pointing back at your IT provider.
