Contact CRC Cloud — Orange County IT Support, from Our Newport Beach HQ
Three ways to reach us. All three reach our own team, never an outsourced call center — clients get a 15-minute response standard during weekday business hours (6 AM–6 PM PT) and 60 minutes nights, weekends and holidays; new inquiries after hours get a first-thing-next-morning reply. And on-site support is included anywhere within 175 driving miles of Newport Beach.
Ready to grab a time?
Book the free 30-minute assessment with the owner. Pick a slot and it’s confirmed instantly — no back-and-forth email.
No pitch deck — the next page shows exactly what the call covers before you pick a time. Local to us? We cover Irvine and the rest of Orange County on site.
Call us
New inquiries get a 15-minute response during business hours. Current clients: the support line is the fastest route, and emergencies are worked 24/7 — every other way to reach support (text, email, chat, or portal) is on the support center page.
Send a note
Four fields, no essay required. Tell us roughly what’s going on and we’ll come back with next steps — usually a suggested time to talk. Fields marked * are required.
Where we are
CRC Cloud®
4695 MacArthur Ct, 11th Floor, Newport Beach, CA 92660
(Visits by appointment)
Secure operations office in Irvine, CA — location shared with clients only.
Where we work
- Remote-first for every client — our monitoring and management tools give us more control and faster resolution than a site visit, whether you’re three miles from Newport Beach or three time zones away
- Onsite when it genuinely matters — the initial in-depth discovery, hardware work and true emergencies bring our own engineers to you — included within 175 driving miles of Newport Beach; beyond that, $145 an hour including travel time (one-hour minimum) plus travel expenses at cost, quoted in advance; Southern California clients simply get the fastest arrival times
FAQ
Does CRC Cloud provide IT support in Newport Beach?
Yes — Newport Beach is our headquarters, not a landing page. CRC Cloud provides managed IT, cybersecurity, and private cloud services from Newport Beach across all of Orange County and Southern California.
What’s the fastest way to get a response?
Booking the free 30-minute assessment — it confirms instantly and puts a real time on both calendars. Calling works too; the form is best for non-urgent questions.
Can we visit your office?
Yes, by appointment, at our Newport Beach headquarters. We also maintain a secure operations office in Irvine, CA — location shared with clients only, as part of our policy of security through discretion.
We’re not in California. Can you still support us?
Yes. Support is remote-first, so most issues are resolved the same way wherever you are. When hands-on work is needed, our own engineers travel — we fly or drive to clients anywhere in the US, scheduled by urgency — included inside 175 driving miles of Newport Beach, and quoted in advance beyond it; closer to our Newport Beach base simply means faster on-site arrival.
Do you use subcontractors?
Your day-to-day support and every routine visit are handled by our own engineers. The few independent specialists we engage are identified by role on this site: the security operations partner behind the 24/7 watch on Secure IT, the independent firm that performs penetration testing, which we coordinate, and the manufacturer’s warranty-repair technicians, whose work we supervise. Cabling is different: a licensed contractor you hire and pay directly does it, and we write the requirements, coordinate the work and test the result. We do not hand your environment to an anonymous subcontractor.
We have an IT emergency right now. What do we do?
Current clients: call the support line — emergencies are worked 24/7, and that’s what it’s for. Not a client yet? We’ll be straight with you: like most managed providers, we work under a service agreement, because touching an environment we don’t know or monitor isn’t safe for you or for us. Call anyway — we’ll point you in the right direction, and if you want us on it, the fast lane is the free 30-minute assessment: agree to move forward and the urgent issues we found get addressed first, during onboarding.
Do you answer after hours?
For clients, yes — emergencies are worked 24/7 on every plan, with a 15-minute response standard during business hours (6 AM–6 PM PT, Monday–Friday) and 60 minutes nights, weekends and holidays when you call, text, email or use the portal. On Secure IT, routine requests are handled at any hour too; on Core IT, routine requests made after hours are handled the next business morning, or right away at the after-hours rate. New-business inquiries get a 15-minute response during business hours; after hours, we’re on it first thing next morning.
