Frequently Asked Questions

Southern California market rates run roughly $100–$400 per user per month. CRC Cloud publishes its pricing: Core IT $125 per user/month, Secure IT $250 per user/month with the 24/7 SOC, and Cloud Complete from $175 per user/month for private cloud hosting ($300 with the 24/7 SOC). The pricing page includes a live cost calculator. See pricing & calculator →

A one-year initial term, then month-to-month with 60 days' notice and no exit fees. Your documentation — passwords, configurations, network maps — is yours from day one, kept current, and handed over cleanly if we ever part ways. Plan details →

Unlimited helpdesk and onsite support, proactive 24/7 monitoring, patching and updates, email, identity and device management with MFA, disk encryption, and vendor and asset management — a complete IT department at a flat per-user rate. Managed IT details →

Per-device can cost less when many people share a few machines or for unattended kiosks; per-person wins when each person uses a computer all day, because one number covers their workstation, mailbox and everyday peripherals. On any per-device quote, check whether servers, firewalls, mailboxes and the security stack are separate lines, and whether a monthly minimum raises the real rate for a small office — the unit price is not the monthly total. CRC Cloud prices per person, with the full arithmetic published and worked in the open. The worked comparison math →

Yes — 30 minutes on the phone with the owner, structured around the NIST Cybersecurity Framework 2.0. You leave with a read on your posture and a ballpark monthly number against published pricing, whether or not you hire us. Book the assessment →

Public cloud rents you a metered slice of a hyperscaler. CRC Cloud runs your servers and applications on a redundant pool of servers we own — network, power, internet, storage, and compute all redundant — replicating to a geo-separate site. Predictable monthly cost, one accountable partner — and colocation is available if you'd rather run your own hardware in our facility. Private cloud details →

In a carrier-neutral Southern California datacenter engineered to a concurrently maintainable, Tier III-standard design, whose operator holds SOC 1 and SOC 2 Type II attestations, ISO 27001 and PCI-DSS certifications and NIST 800-53 (PE) High alignment — those are the facility operator's credentials, not CRC Cloud's — with N+1 power and cooling, a 99.9% uptime service level, and geo-separate replication. The exact location stays confidential by design — that discretion protects clients. Datacenter details →

We own the infrastructure — the servers, storage, and network your workloads run on — housed in a third-party facility held to published standards. That distinction is stated plainly because it matters: the facility's certifications belong to the facility; the hardware, architecture, and accountability are ours. How the facility is certified →

A fair question, and the answer is structural rather than reassuring. Every engineer here is senior — there is no junior first line whose job is to take a message and escalate, so the person who picks up your ticket is qualified to resolve it. Each client is assigned a named account manager who owns every ticket end to end: coordinating the help desk, doing the work, and reporting back. Behind that person sits a designated backup who already knows your environment and steps in when they are unavailable, so cover is assigned in advance rather than improvised. And we run 24/7 — outside business hours there is always a senior engineer available, not an answering service taking a message for the morning. Your environment is documented in our systems rather than carried in someone's head, and that documentation is yours to take whenever you ask. Trust & Security Center →

That's what co-managed IT is for: your team keeps operations, we add the 24/7 SOC, the tooling, escalation depth, and a vCIO strategy layer. It works as a partnership, not a replacement. Co-Managed IT →

Thirty minutes, the owner, no script: headcount, servers and endpoints, key vendors, how IT and security are handled today, cloud services in play. You get a structured posture read and a ballpark retainer number. If you want a precise written quote, the next step is a paid IT discovery ($1,500–$4,500 by environment, published on the rate card) — credited in full against your first invoice when you sign. What the call covers →

The 24/7/365 helpdesk — phone, text, email, chat, or portal, whichever you prefer. Every channel is listed on the support center page. All support channels →