In order to have a technician remotely connect to your computer software must first be downloaded.

1. I have downloaded the program, now what?

If you have not yet please contact us at (949) 916-6444 to have a technician connect to you.

2. I have a specific number given to me, what do I do with this?

Please provide this to one of our technicians via telephone.

3. Should I just leave my computer on?

Yes, once you have provided the necessary information we will fix any of your technical issues and automatically log out of your system.